POC CNA Login Guide for New and Returning Users

Welcome to the Proof of Concept (POC) Certified Nursing Assistant (CNA) portal. This guide will walk you through the login process, whether you are accessing the system for the first time or returning after a previous session. Follow each step carefully to ensure a smooth experience.



If you are a new user, begin by opening a web browser and navigating to the POC CNA login page. Look for the “Create Account” button, which is typically located beneath the standard login fields. Click this button to start the registration process. You will be prompted to enter your personal details, including your full name, a valid email address, and a secure password that meets the on‑screen requirements. After filling in the required information, you may be asked to verify your email. Check your inbox for a verification message from the POC CNA system, open it, and click the verification link provided. Once verification is complete, return to the login page and sign in using the email address and password you just created. The system may request additional security verification, such as answering a security question or receiving a one‑time passcode via text message. Complete this step to finalize your account setup. After successful authentication, you will be directed to the dashboard, where you can explore the resources, update your profile, and begin using the platform’s features.



For returning users, the process is quicker. Open the POC CNA login page, then locate the fields labeled “Email” and “Password.” Enter the email address associated with your account and the corresponding password. If you have enabled multi‑factor authentication, you will receive a code on your registered phone or email. Enter the code in the prompt that appears. Should you have forgotten your password, click the “Forgot Password?” link beneath the password field. This will guide you through a password reset process, which involves receiving a reset link via email. Follow that link, create a new password, and then return to the login screen to sign in as usual.



After you have logged in, take a moment to review any system announcements or updates that may appear on your dashboard. If you encounter any difficulties, such as an error message or trouble with multi‑factor authentication, use the “Help” or “Support” options available in the portal’s navigation menu. These resources will connect you with troubleshooting guides or allow you to submit a support ticket for further assistance. Remember to log out securely when you have finished your session, especially if you are using a shared or public computer. This can be done by clicking the profile icon in the upper right corner and selecting “Log Out.” By following these steps, both new and returning users can access the POC CNA platform confidently and securely.